Custody and cash · 22 / 86
KYC, freezes, and withdrawals
Know-your-customer checks are how a firm ties an account to a person. They are also how an account gets stuck. A freeze is the firm using its power to stop the money.
Why it locks
A name mismatch, a large withdrawal, a deposit from a service they dislike, or a review queue. You may not get a clear reason on the day.
Plain language
Documents are not a seed. Never send a seed to pass a check. A real check asks for identity papers through the site you opened yourself.
If you need the money on a date, do not leave that withdrawal for the night before.
Check yourself
Can an exchange stop a withdrawal after KYC was approved?
Yes. Approval is not a promise that every future withdrawal clears.
After this you can expect a firm to be able to pause a withdrawal, and never send a seed to unlock one.
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